Today we are living in a global village. Business are flourishing beyond the country-defined boundaries. Thanks to technology, we are connecting and interacting with people in different time zones, cultures, mindsets and beliefs. The pace at which this scenario came in, many were not able to forecast. They knew that such a situation would arise but most of the people or organizations were not able to anticipate it.

We are seeing change management initiatives happening across the organizations. Yes – people, organizations, established business practices and rules of the game had to change. The expectations from the leaders have also changed and the list has become much bigger now. Nowhere in the history of time are business leaders (at all levels) being tested and stretched to their limits.

In the new set of KSAs for a leader, one of the most important skills are the interaction skills. Is the leader able to influence various stakeholders and take them along in achieving the common goal? Is the leader able to convince team members and bring willingness into them? Can the leader be able to handle people from different backgrounds and get the deliverables through them?

Today people skills have become very important in developing and sustaining client engagements. Of course, technical expertise makes the first stage easy but to enjoy a continued-engagement and positive-outcomes over a long term period, interaction skills are critical. Even from an organizational perspective, these skills are very much required to handle the internal challenges.

The success of an organization depends on the success of its leaders. A leader is successful when the task is achieved and also when the team feels empowered and “connects” with him.

In other words, we can say that a leader should be a master at influencing, convincing and developing healthy relationship with his team. And all of this can happen only if the leader is good at his “interaction skills”